Get Answers to Commonly Asked Questions at Total Point Urgent Care
We get it: navigating healthcare can raise countless questions, especially when you’re not feeling your best. To help, we created a detailed FAQ page. Whether you’re wondering what we treat, what insurance we accept, or how late we stay open, we’ve got answers. Continue reading to learn more.
What Is Urgent Care, and When Should I Visit?
Urgent care is a medical term for non-life-threatening conditions that still require timely attention. It bridges the gap between emergency room situations and primary care. In either case, you should seek urgent care to remedy the following situations:
- Cold, flu, or COVID-19 symptoms
- Minor sprains and strains
- Ear infections or sore throat
- Urinary tract infections (UTIs)
- Mild allergic reactions or rashes
- Minor cuts, burns, or injuries
- Work or school physicals
- Preventive check-ups and labs
However, if you are experiencing chest pain, shortness of breath, signs of stroke, or severe trauma, call 911 or visit a nearby emergency room immediately!
Do I Need an Appointment to Visit Total Point Urgent Care?
No appointment is necessary. We accept walk-ins at all of our urgent care locations. Whether it’s a weekday, weekend, or evening, you can stop by when it’s most convenient.
What Are Your Hours of Operation?
Each Total Point Urgent Care location has extended hours, including evenings and weekends, to serve busy families and professionals. You can check specific hours on our Locations page.
How Long Is the Typical Urgent Care Wait?
Total Point Urgent Care prioritizes providing fast and efficient medical attention without sacrificing quality. While wait times can vary based on an array of factors, most patients see a physician in less than 30 minutes. In either case, our clinics are designed for speed and convenience.
What Types of Insurance Do You Accept?
Total Point Urgent Care accepts most major insurance plans, including:
- Blue Cross Blue Shield
- UnitedHealthcare
- Aetna
- Cigna
- Medicare
- Medicaid (varies by location)
Are you unsure about your coverage? Make sure to visit our Billing and Insurance page or call your local clinic directly. We also offer affordable membership options for uninsured patients.
Can I Be Seen If I Don’t Have Insurance?
Yes, Total Point Urgent Care offers transparent self-pay pricing. We also offer versatile membership plans for those without insurance. We believe that quality urgent care should be accessible to everyone, regardless of coverage status.
Do You Treat Children and Infants?
Yes, we provide urgent care services for patients of all ages, including children. We treat common pediatric conditions such as:
- Fevers and colds
- Ear infections
- Sports injuries
- Minor burns or cuts
- School and camp physicals
For infants under 3 months old with a fever, we recommend calling ahead or visiting a pediatric ER for more specialized evaluation.
What If I Need Care After Regular Hours?
Our clinics offer extended evening and weekend hours to provide care when most doctors’ offices are closed. While we are not a 24/7 emergency facility, we aim to be available when you need us most. For true emergencies, visit one of our Total Point ERs that are open 24/7.
Do You Offer Virtual Care or Telehealth Appointments?
Yes! We offer telehealth services for certain conditions such as follow-ups, minor illnesses, medication refills, and behavioral health consultations. You can speak to a licensed provider from the comfort of your home. Visit our Telehealth page to learn more.
Are Diagnostic Tests Available On-Site?
Absolutely. We provide a wide range of on-site lab tests and digital imaging, including:
- Rapid flu, strep, and COVID-19 tests
- Bloodwork
- Urinalysis
- X-rays for sprains, fractures, or injuries
You can get tested, diagnosed, and treated in one visit without traveling elsewhere.
Can You Help With Occupational Medicine or Employer Services?
Yes. Total Point Urgent Care partners with businesses to provide occupational health services, such as:
- Pre-employment physicals
- DOT physicals
- Drug and alcohol testing
- Return-to-work evaluations
- Workers’ comp injury care
Visit our Occupational Medicine section to learn more.
What Sets Total Point Urgent Care Apart From Other Clinics?
At Total Point Urgent Care, we’re not the typical, run-of-the-mill urgent care center. We go beyond the basics by offering:
- Fast walk-in access
- On-site labs and imaging
- Telehealth services
- Extended hours
- Insurance and membership flexibility
- Personalized care for all ages
We also offer specialty services, including Weight Loss Support, Hormone Therapy, Behavioral Health, and Aesthetic Treatments, making us a true one-stop destination for your health and wellness.
Still Have Questions? Contact Total Point Urgent Care Today!
We’re here to help! Contact your nearest clinic today. Contact us for a superior healthcare experience.
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